Returning Items:

We want you to be happy with your purchase from Alpha Hobbies Group.

If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines.

  • Alpha Hobbies Group services international and domestic customers.
  • Alpha Hobbies Group reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
  • Refunds are for the cost of product only. Shipping and handling fees are non-refundable.
  • Returned items must be in unused condition and in its original packaging.
  • Alpha hobbies Group does not accept any used or re-sell products.
  • All items should be packed to assure no damage is incurred during shipping. 

Items Ineligible For Return:

  • Any item that has been used
  • Special Orders
  • Fuel
  • Hazardous materials

International Return:

  • All international returns must be authorized in advance. Please contact us for specific instructions. Failure to follow these instructions may result in the non-acceptance of your return.
  • The cost of shipping to return a product is the responsibility of the customer. Alpha Hobbies Group does not pay international return shipping costs.
  • Unauthorized returns will be liquidated.

How To Return A Product:

  • Contact Alpha Hobbies Group by email, phone, or live chat. If you are contacting Alpha Hobbies Group by email, please include your Order Number, the part numbers and quantities you would like to return.
  • Once your return has been approved you will be given a unique RMA number that applies only to the specific return discussed.
  • Print out the RMA number Request Form (pdf). You can print one from here or we can email one to you upon request. 
  • For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package. 
  • Write the RMA number on the outside of the box/envelope, returns without a valid RMA number will not be accepted.
  • For product repairs fulfilled by Alpha Hobbies Group, please allow an additional two business days for inspection and testing. 
  • Send the return to the following address:
    NO.110-8 Minsheng Rd,Shengang Township,Taichung County 429, Taiwan

Defective Merchandise 

If you receive an item that is damaged or defective, please take photos immediately and contact Customer Service immediately by phone, email, or Live Chat.

Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver. 

 

Please note: Alpha Hobbies Group reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results. Refunds issued back to the original form of payment may be subject to a 15% restocking fee.