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FAQ: Gift Voucher
VPPRO / 2015-07-10

Purchasing Gift Vouchers

Gift Vouchers can be purchased from the Gift Voucher category just like any other item in our store. You can pay for them with Visa, Mastercard, Discover or American Express. Once purchased, the value of the Gift Voucher will be added to your own personal account as store credit. If you have store credit available in your account, you will notice that the amount now shows in the Shopping Cart box on the right hand side of the page.

Important Note: For security reasons this will not be made immediately available to you. Gift vouchers purchased during normal business hours will be made available for use by the end of the day. Vouchers purchased outside of business hours will be made available for use the following business day.

How to Send Gift Vouchers

If you would like to send any amount of this credit to someone else, please contact our customer service department and we will be happy to mail a gift card(s) to the billing address listed on the account.

Buying with Gift Vouchers

If you have store credit available in your account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Checking this box will apply the store credit.

Please note: you will still have to select another payment method if there is not enough credit in your account to cover the cost of your purchase. If you have more credit than the total cost of your purchase the balance will be left as store credit for future purchases.

Redeeming Gift Vouchers

If you receive a Gift Voucher by mail/email it will contain a redeemable code. Please make note of this code for your records. You can now redeem the Gift Voucher in two ways:

  1. By clicking on the link contained within the email. This will take you to the store's Redeem Voucher page. You will then be requested to create an account, if you do not already have one, before the credit can be applied 
  2. During the checkout process. On the same page that you select a payment method there will be a box to enter a coupon code. Enter the code here, and click the redeem button. The code will be validated and added as store credit. An extra box will then appear on the right hand side listing the amount of the credit. Checking this box will apply the store credit to your order.
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